Refund policy
Last updated: January 2025
We want you to love your handcrafted huaraches.
If something is not right, we are here to help.
1. Eligibility for Returns
To qualify for a return:
Items must be unused, unworn, and in original condition
Returns must be requested within 7 days of delivery
Handmade variations in color, texture, or stitching are normal and not considered defects.
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
Used or worn footwear
Final sale or discounted items
Custom sizes or personalized products
3. Exchanges
If the size doesn’t fit, we offer flexible exchanges when:
The product is new and unused
You contact us within 7 days of delivery
You cover the return shipping cost
We cover the cost of sending the new size (USA orders may include a small fee depending on weight)
4. Damaged or Defective Items
If you received a damaged or defective product:
Contact us within 48 hours
Include photos of the issue
We will analyze your case and offer:
Replacement
Store credit
Partial refund (depending on the situation)
5. Refunds (If applicable)
Refunds are issued only when:
The returned product is approved after inspection
The product arrives unused and in original condition
Refunds are processed to the original payment method.
Shipping costs are non-refundable.
6. Return Shipping Costs
Customer pays for return shipping
If we made a mistake (wrong size sent, wrong model), we cover all costs
7. Order Cancellations
Orders can be canceled within 2 hours after purchase.
After this period, we may have already started processing your order.
8. Contact Us
For returns, refunds, exchanges, or questions:
📧 contacto@huaracheriaperez.com