Shipping policy
Last updated: November 2025
Shipping Policy – Huarachería Pérez
Thank you for shopping with Huarachería Pérez.
This Shipping Policy explains how and when your order is processed, shipped, and delivered.
1. Processing Times
All our products are handcrafted.
Please allow:
1–3 business days for order processing
During high-volume periods, processing may take a little longer
We will notify you by email once your order has been shipped.
2. Shipping Methods & Delivery Times
We currently ship to:
🇺🇸 United States
🇲🇽 Mexico
Estimated delivery windows:
United States (DHL / UPS):
3–8 business days (after shipment)
Mexico (Local carriers / DHL):
2–6 business days
Delivery times may vary based on location, weather, holidays, or carrier delays.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
Destination
Package weight
Chosen shipping method
From time to time, we may offer free shipping promotions.
4. Order Tracking
Once your order ships, you will receive a tracking number by email.
If you do not receive tracking after 48 hours, please contact us at:
📧 contacto@huaracheriaperez.com
5. Incorrect Address or Missing Information
Customers are responsible for providing a complete and correct shipping address.
We are not responsible for delays or lost packages caused by:
Incorrect address
Missing apartment/house/lot number
Failed delivery attempts
If a package is returned to us, we will contact you to arrange reshipment (additional cost may apply).
6. Lost, Delayed, or Damaged Packages
Once the package is handed to the carrier (DHL, UPS, etc.), it is under their responsibility.
We will assist you in filing a claim if your package is:
Lost
Delayed beyond reasonable time
Delivered damaged
However, refunds or replacements will follow carrier investigation results.
7. International Taxes & Customs
For international shipments, customs fees or import taxes (if any) are the customer’s responsibility.
We do not control or determine these charges.
8. Contact Us
If you have any questions about shipping or delivery, contact us at:
📩contacto@huaracheriaperez.com
🌐 www.huaracheriaperez.com