Shipping policy

Last updated: November 2025

 

Shipping Policy – Huarachería Pérez

 

Thank you for shopping with Huarachería Pérez.

This Shipping Policy explains how and when your order is processed, shipped, and delivered.

 

1. Processing Times

 

All our products are handcrafted.

Please allow:

 

1–3 business days for order processing

 

During high-volume periods, processing may take a little longer

 

We will notify you by email once your order has been shipped.

 

2. Shipping Methods & Delivery Times

 

We currently ship to:

🇺🇸 United States

🇲🇽 Mexico

 

Estimated delivery windows:

 

United States (DHL / UPS):

 

3–8 business days (after shipment)

 

Mexico (Local carriers / DHL):

 

2–6 business days

 

 

Delivery times may vary based on location, weather, holidays, or carrier delays.

 

3. Shipping Costs

 

Shipping costs are calculated at checkout based on:

 

Destination

 

Package weight

 

Chosen shipping method

 

From time to time, we may offer free shipping promotions.

 

4. Order Tracking

 

Once your order ships, you will receive a tracking number by email.

If you do not receive tracking after 48 hours, please contact us at:

📧 contacto@huaracheriaperez.com

 

5. Incorrect Address or Missing Information

 

Customers are responsible for providing a complete and correct shipping address.

We are not responsible for delays or lost packages caused by:

 

Incorrect address

 

Missing apartment/house/lot number

 

Failed delivery attempts

 

If a package is returned to us, we will contact you to arrange reshipment (additional cost may apply).

 

6. Lost, Delayed, or Damaged Packages

 

Once the package is handed to the carrier (DHL, UPS, etc.), it is under their responsibility.

 

We will assist you in filing a claim if your package is:

 

Lost

 

Delayed beyond reasonable time

 

Delivered damaged

However, refunds or replacements will follow carrier investigation results.

 

7. International Taxes & Customs

 

For international shipments, customs fees or import taxes (if any) are the customer’s responsibility.

We do not control or determine these charges.

 

8. Contact Us

 

If you have any questions about shipping or delivery, contact us at:

 

📩contacto@huaracheriaperez.com

🌐 www.huaracheriaperez.com